Overview
FedEx Express is one of the world’s largest and most trusted express transportation companies, known for its high-speed air network, global reach, and advanced real-time shipment tracking. Founded in 1971, FedEx pioneered overnight delivery and introduced modern tracking systems that allow customers to monitor their packages at every stage.
Operating in over 220 countries, FedEx Express serves individuals, eCommerce businesses, exporters, and corporate clients with reliable, secure, and time-definite shipping solutions.
Customer Care Information
Toll-Free: 1800-22-6161
Email: customer.support@fedex.com
Website: www.fedex.com
Support Availability: Monday–Saturday (Business Hours)
Head Office Address (India)
FedEx Express Transportation & Supply Chain Services India Pvt. Ltd.
Olympia Teknos Park, 9th Floor
SIDCO Industrial Estate
Guindy, Chennai – 600032
India
FedEx Domestic Shipping Charges (Within India)
| Weight Category | Price |
|---|---|
| Documents (up to 500g) | ₹420 – ₹520 |
| Small Package (0.5kg–2kg) | ₹620 – ₹820 |
| Medium Package (2kg–5kg) | ₹980 – ₹1,480 |
| Large Package (5kg–10kg) | ₹1,750 – ₹2,450 |
International Express Shipping Charges (Worldwide)
| Weight Category | Price |
|---|---|
| Documents (up to 500g) | $17 – $23 |
| Small Package (0.5kg–2kg) | $29 – $41 |
| Medium Package (2kg–5kg) | $47 – $71 |
| Large Package (5kg–10kg) | $83 – $119 |
Note: Prices vary based on zones, fuel surcharge, customs duties, and service type.
Important Regional Offices
| City | Office Address | Phone Number | Working Hours |
|---|---|---|---|
| Delhi | Mahipalpur, New Delhi – 110037 | 1800-22-6161 | 9 AM – 6 PM |
| Mumbai | Andheri East, Mumbai – 400059 | 1800-22-6161 | 9 AM – 6 PM |
| Kolkata | Salt Lake Sector V, Kolkata – 700091 | 1800-22-6161 | 9 AM – 6 PM |
| Chennai | Guindy, Chennai – 600032 | 1800-22-6161 | 9 AM – 6 PM |
| Bengaluru | Koramangala, Bengaluru – 560034 | 1800-22-6161 | 9 AM – 6 PM |
Tracking Guide
FedEx provides multiple tracking options to help customers monitor shipments in real time.
Tracking Options
- Website: Track on FedEx Tracking Portal
- Mobile App: FedEx App (iOS & Android)
- Customer Care: Provide tracking number to support team
- Email Tracking: Send your tracking ID to track@fedex.com
Tracking Number Format
FedEx tracking numbers typically include:
- 12-digit number (e.g., 123456789012)
- 15-digit tracking codes
- Numbers only
Delivery Timelines
Domestic Deliveries
- Local / Metro: 1–2 Days
- Within State: 2–3 Days
- Metro-to-Metro: 1–3 Days
- Across India: 2–4 Days
International Deliveries
- Priority: 1–3 Days
- Economy: 3–7 Days
- Remote Countries: 5–10 Days
Delivery depends on customs clearance, weather, and logistics networks.
How FedEx Express Shipping Works
1. Prepare & Label
- Create a shipping label on FedEx website/app
- Choose service: Express, Ground, Freight, International
- Print label & commercial invoice
2. Drop-off or Pickup
- Drop at nearest FedEx location
- Or schedule a pickup
- Package scanned into FedEx system
- Tracking activated instantly
3. Transportation Network
- FedEx Express: Air network for urgent shipments
- FedEx Ground: Cost-effective road service
- FedEx Freight: Heavy or oversized shipments
4. Customs & Delivery
- International shipments cleared through customs
- FedEx courier completes last-mile delivery
- Proof of delivery is provided
Services Offered
FedEx Express Services
- Domestic Priority
- Standard Overnight
- International Priority
- International Economy
- Freight & Heavy Shipments
Business & eCommerce Services
- Bulk Shipping
- Corporate Logistics
- eCommerce COD (select regions)
- Packaging Solutions
Value-Added Services
- Proof of Delivery
- Declared Value Insurance
- Real-Time Tracking
- Customs Clearance
- Return Shipments
Insurance Coverage
FedEx offers shipment protection through declared value coverage.
Coverage Details
- Automatic coverage: ₹7,000
- Additional coverage: Available depending on shipment value
- Maximum coverage: Up to ₹70,00,000 (varies by service)
Coverage Includes
- Damage during transit
- Loss or theft
- Simplified claim process
Contact FedEx Express Tracking
Get support for tracking, delivery issues, or general inquiries.
Toll-Free: 1800-22-6161
Support Hours: Monday–Saturday
Key Support Contacts
| Department | Phone Number | Purpose |
|---|---|---|
| Toll-Free Helpline | 1800-22-6161 | General Customer Support |
| International Desk | 1800-209-6161 | Overseas Shipment Issues |
| FedEx Hub Support | Via Customer Care | Parcel & Freight Assistance |
Quick Contact
Submit your issue or inquiry through the following fields:
- Full Name
- Email Address
- Phone Number
- Subject
- Message
Log a Complaint
Facing delivery issues?
Use the FedEx complaint form on the official website.
Email Support
Send detailed queries to:
customer.support@fedex.com
Regional Contact Information
Delhi Circle
Address: Mahipalpur, New Delhi – 110037
Phone: 1800-22-6161
Email: india@fedex.com
Mumbai Circle
Address: Andheri East, Mumbai – 400059
Phone: 1800-22-6161
Email: india@fedex.com
Kolkata Circle
Address: Salt Lake, Kolkata – 700091
Phone: 1800-22-6161
Email: india@fedex.com
Chennai Circle
Address: Guindy, Chennai – 600032
Phone: 1800-22-6161
Email: india@fedex.com
Bangalore Circle
Address: Koramangala, Bengaluru – 560034
Phone: 1800-22-6161
Email: india@fedex.com
FAQs
How do I track my FedEx package?
Enter your tracking number on the FedEx website or app.
Where can I find my tracking number?
It is located on your shipping label, receipt, or email confirmation.
How long does FedEx delivery take?
Domestic: 1–4 days
International: 1–10 days depending on service.
What if my package is delayed?
Contact customer support with your tracking ID.
Can I change the delivery address?
Yes, via FedEx Delivery Manager (availability varies).
What are the weight limits?
FedEx ships envelopes, parcels, and freight above 68 kg.
Is insurance available?
Yes, FedEx provides declared value shipment protection.
Conclusion
FedEx Express continues to lead global logistics with its strong air network, advanced tracking technology, efficient delivery services, and helpful customer support. Whether for domestic parcels, international documents, or business shipments, FedEx provides reliable, fast, and secure transportation solutions worldwide.
